FAQ

1. Lightly, shake well.

2. Apply one full dropper directly on damp or dry scalp.

3. Massage tonic into scalp and leave in (for best results, pair with Tecuane Scalp Comb).

Use daily for best results. Store in cool dry place. 

Our products can be stored in a dry place at room temperature.

Sun expose can have an impact on the product and its effects. Please keep away from direct sunlight.

Use daily for best results.

The Esperanza Scalp Tonic was formulated and designed for all hair textures and densities.

2-3 months depending on daily usage.

You may see difference in hair texture and a rich scalp within 6-9 weeks, with daily usage.

Do not use on any open wounds, or irritated skin.

You may feel a mild tingle while using our Esperanza Scalp Tonic. It should feel light and disappear quickly. If tingle continues, immediately stop use and consult with your physician.

Esperanza Scalp Tonic was made for all skin types in mind. If your skin is reactive, we recommend testing out the product beforehand. Simply by applying a small amount of product around your elbow and wait 24 to 48 hours for any possible reactions.

Although our product is naturally derived, and mindful to our pregnant familia, it is best to consult with your physician before use. This includes if planning to become pregnant, currently pregnant, or breastfeeding.

Esperanza Scalp Tonic was formulated for all hair types, including bleached or colored hair follices. However, we do recommend always trying a test patch behind the ear area, on the scalp.

This will ensure your color is not disrupted, as it may not work the same for everyone and the current chemicals in their hair color.

SHIPPING QUESTIONS

Due to COVID delays, please allow up 24-48 hours of processing time, and up to 5-7 days for shipping process.

We thank you for your patience and understanding. We do not accept responsibility if product says delivered by the postal service, but customer claims to not have product.

This will have to be taken up between customer and postal service.

Please follow us on Instagram @TecuaneHair or subscribe to our email list for future updates. 

Please allow 5-7 days for shipping, unless you purchased expedited shipping rates.

Currently we only ship within the United States

If you'd like Tecuane in your country, please let us know!

Los Angeles, CA.

We restock most of our items! We will always let you know if we're running low on an item that cannot be restocked. However, some items are limited! Subscribe to our mailing list to check the status on latest launches and inventory!

Please email us directly with any questions regarding editing your order: info@tecuane.com

Tecuane processes orders typically 2-3 business days. You will receive an email confirmation, which will include tracking information once your order ships.

If you have any other questions regarding shipping, please feel free to email us at Info@tecuane.com .

RETURNS AND EXCHANGES

All sales are final.

Unfortunately returns are not possible.

Due to COVID-19 protocols, we do not accept returns or exchanges. If you received a damaged or incorrect shipment, please contact us at Info@tecuane.com within 48 hours of receiving your order and we will be glad to help.

Refunds and Exchanges for damages or incorrect items:

If you receive a damaged item, contact us immediately at info@tecuane.com.

We happily replace any damaged items reported within 48 hours of order delivery.

We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped to you.

If a replacement item is not available, we will refund the full purchase price.

Your satisfaction is our number one priority.  Please let us know how we are doing and how we can improve.

Please reach us at info@tecuane.com if you cannot find an answer to your question.

If you need to make a change, please contact us at info@tecuane.com as soon as possible with “CHANGE ORDER” or “CANCEL ORDER” in the subject line. Once your order has shipped we cannot make a change, but if it hasn’t shipped we will make every effort to accommodate your changes.

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