FAQ
HOW DO I USE ESPERANZA SCALP TONIC?
1. Lightly, shake well.
2. Apply one full dropper directly on damp or dry scalp.
3. Massage tonic into scalp and leave in (for best results, pair with Tecuane Scalp Comb).
Use daily for best results. Store in cool dry place.
HOW DO I STORE MY SCALP TONIC?
Our products can be stored in a dry place at room temperature.
Sun expose can have an impact on the product and its effects. Please keep away from direct sunlight.
HOW OFTEN SHOULD I USE SCALP TONIC?
Use daily for best results.
WHAT TYPE OF HAIR IS IT MADE FOR?
The Esperanza Scalp Tonic was formulated and designed for all hair textures and densities.
HOW LONG DOES ONE BOTTLE LAST?
2-3 months depending on daily usage.
HOW SOON WILL I SEE RESULTS?
You may see a difference in hair texture and a rich scalp within 6-9 weeks, with daily usage.
WHAT IF I HAVE AN OPEN WOUND, CAN I STILL USE?
Do not use on any open wounds, or irritated skin.
THERE IS A TINGLE, IS THAT NORMAL?
You may feel a mild tingle while using our Esperanza Scalp Tonic. It should feel light and disappear quickly. If tingle continues, immediately stop use and consult with your physician.
I HAVE SENSITIVE SKIN, IS THIS GOOD FOR ME?
Esperanza Scalp Tonic was made for all skin types in mind. If your skin is reactive, we recommend testing out the product beforehand. Simply by applying a small amount of product around your elbow and wait 24 to 48 hours for any possible reactions.
IS YOUR PRODUCT PREGNANCY SAFE?
Although our product is naturally derived, and mindful to our pregnant familia, it is best to consult with your physician before use. This includes if planning to become pregnant, currently pregnant, or breastfeeding.
IS ESPERANZA SCALP TONIC COLOR SAFE?
Esperanza Scalp Tonic was formulated for all hair types, including bleached or colored hair follices. However, we do recommend always trying a test patch behind the ear area, on the scalp.
This will ensure your color is not disrupted, as it may not work the same for everyone and the current chemicals in their hair color.
Shipping
MY PACKAGE SAYS DELIVERED, BUT IT'S MISSING NOW WHAT?
We do not accept responsibility if product says delivered by the postal service, but customer claims to not have product.
This will have to be taken up between customer and postal service. And file a claim. No refunds will be given by Tecuane.
Please follow up with your local post office or UPS.
Thank you for understanding. We appreciate your business.
HOW LONG DOES SHIPPING TAKE?
Please allow 5-7 days for shipping, unless you purchased expedited shipping rates.
WHERE DO YOU SHIP TO?
Currently we only ship within the United States.
If you'd like Tecuane in your country, please let us know!
DO YOU RESTOCK ITEMS?
We restock most of our items! We will always let you know if we're running low on an item that cannot be restocked. However, some items are limited! Subscribe to our mailing list to check the status on latest launches and inventory!
HOW CAN I EDIT MY ORDER?
Please email us directly with any questions regarding editing your order: info@tecuane.com
WHEN WILL I RECEIVE TRACKING INFO?
Tecuane processes orders typically 2-3 business days. You will receive an email confirmation, which will include tracking information once your order ships.
If you have any other questions regarding shipping, please feel free to email us at info@tecuane.com
Returns
WHAT IS YOUR RETURN + EXCHANGE POLICY?
All sales are final.
Unfortunately returns are not possible.
Due to COVID-19 protocols, we do not accept returns or exchanges. If you received a damaged or incorrect shipment, please contact us at Info@tecuane.com within 48 hours of receiving your order and we will be glad to help.
WHAT IF MY PRODUCT IS DAMAGED?
Refunds and Exchanges for damages or incorrect items:
If you receive a damaged item, contact us immediately at info@tecuane.com.
We happily replace any damaged items reported within 48 hours of order delivery.
We accept returns or exchanges for product damaged in transit or if the incorrect item was shipped to you.
If a replacement item is not available, we will refund the full purchase price.
Your satisfaction is our number one priority. Please let us know how we are doing and how we can improve.
Please reach us at info@tecuane.com if you cannot find an answer to your question.
HOW CAN I CANCEL MY ORDER?
If you need to make a change, please contact us at info@tecuane.com as soon as possible with “CHANGE ORDER” or “CANCEL ORDER” in the subject line. Once your order has shipped we cannot make a change, but if it hasn’t shipped we will make every effort to accommodate your changes.